Last updated: August 2026 | Version 1.0
Positioning Partners (Pty) Ltd (“Positioning Partners”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit www.positioningpartners.co.za, contact us, subscribe to our communications, enquire about or use our services, or otherwise engage with us.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”), the Promotion of Access to Information Act, 2000 (“PAIA”), the Electronic Communications and Transactions Act, 2002 and other applicable South African laws.
1. Who we are
Positioning Partners (Pty) Ltd is a marketing and public relations agency registered and operating in South Africa.
Registered address: Johannesburg, Gauteng, South Africa
Email: start@positioningpartners.co.za
Telephone: 011 568 0912
Website: www.positioningpartners.co.za
For the purposes of POPIA, Positioning Partners is generally the “responsible party” for personal information collected through this Website and in connection with our own marketing, business development and client relationships.
Information Officer: Ofentse Rapakgadi
Information Officer email: start@positioningpartners.co.za
2. Personal information we collect
The personal information we collect depends on how you interact with us. It may include:
Your name, surname, email address, telephone number and business address;
Your company, job title, industry and professional information;
Information you provide in an enquiry, contact form, brief, proposal request, meeting request or email;
Information relating to the services you are interested in or receive from us;
Information you provide when subscribing to our newsletter, downloading content, registering for an event or requesting a consultation;
Professional information that is publicly available, shared with us through a referral, or provided through a business relationship;
Communications and correspondence between you and us;
Website and device information, such as your IP address, browser type, operating system, pages visited, referring website, approximate location, and the date and time of your visit; and
Any other personal information you voluntarily provide to us.
Please do not send us special personal information, such as health information, biometrics, political beliefs, religious beliefs or information about children, unless it is necessary and we have specifically requested it.
3. How we collect personal information
We may collect personal information directly from you when you:
Visit our Website;
Complete a contact, enquiry, consultation or subscription form;
Contact us by email, telephone, social media, WhatsApp or another communication channel;
Engage us for services or respond to a proposal;
Attend an event, meeting, webinar or workshop hosted by us; or
Interact with our content, communications or advertisements.
We may also receive limited professional information from publicly available sources, referrals, event partners, social-media platforms, business directories, or clients and service providers where this is lawful.
4. Why we process personal information
We process personal information only where we have a lawful reason to do so. Depending on the circumstances, we may process your information to:
Respond to your enquiry, request, booking or consultation request;
Prepare proposals, provide services and manage our client relationship with you;
Communicate with you about a project, service or agreement;
Send newsletters, thought leadership, event invitations and information about our services where you have consented or where we are otherwise permitted to do so by law;
Improve our Website, services, content, communications and customer experience;
Analyse Website performance and understand how visitors use our Website;
Protect our business, Website, systems, people and rights;
Maintain records, manage accounts and comply with legal, tax, regulatory and contractual obligations; and
Establish, exercise or defend legal claims.
Our lawful grounds for processing may include your consent, the need to perform or enter into a contract with you, compliance with a legal obligation, and our legitimate business interests, provided that these interests do not unfairly override your rights.
5. Marketing communications
We may send you marketing communications about Positioning Partners, our services, events, insights and opportunities only in accordance with applicable law.
Where your consent is required, we will ask for it. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at start@positioningpartners.co.za.
Choosing not to receive marketing communications will not affect service-related communications that are necessary for an existing client relationship or transaction.
6. Cookies and similar technologies
Our Website may use cookies and similar technologies to make the Website work properly, remember preferences, improve performance, analyse Website traffic and support relevant marketing activity.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the Website to function. Others, such as analytics and advertising cookies, are optional.
Where required, we will ask for your consent before placing non-essential cookies on your device. You may manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect some Website functionality.
7. Sharing personal information
We do not sell or rent personal information.
We may share personal information with trusted third parties where necessary for the purposes set out in this Policy, including:
Website hosting, maintenance, security and technology service providers;
Email marketing, customer relationship management, communications and scheduling platforms;
Analytics, advertising and social-media service providers;
Professional advisers, including legal, accounting, insurance and audit advisers;
Payment, banking or invoicing service providers, where applicable;
Suppliers and subcontractors who assist us in delivering services to clients;
Government authorities, regulators, law-enforcement agencies or other parties where required by law; and
A purchaser, investor or successor entity in connection with a business restructuring, sale or transfer, where permitted by law.
We require service providers who process personal information on our behalf to protect it appropriately and to use it only for authorised purposes.
8. Client work and third-party personal information
As a marketing and public relations agency, we may process personal information on behalf of our clients while delivering agreed services.
Where we process personal information solely on behalf of a client, the client is generally the responsible party and Positioning Partners acts as an operator. In those circumstances, the client’s privacy notice and instructions will apply, and we will process the information only as authorised by that client and applicable law.
If you provide us with another person’s personal information, you must ensure that you have the right to do so and that the person has been informed where required.
9. International transfers
Some of our service providers may store or process personal information outside South Africa. Where this happens, we will take reasonable steps to ensure that the recipient is subject to laws, binding corporate rules or agreements that provide an adequate level of protection for your personal information, as required by POPIA.
10. How long we keep personal information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including to provide services, manage our relationship with you, meet legal and accounting obligations, resolve disputes and enforce agreements.
When personal information is no longer required, we will securely delete, destroy or de-identify it, unless we are legally required or permitted to retain it for a longer period.
11. Security
We take reasonable technical, organisational and administrative measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
No method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If we become aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and notify affected parties and the Information Regulator where required by law.
12. Your rights
Subject to POPIA and applicable law, you have the right to:
Request confirmation that we hold personal information about you;
Request access to your personal information;
Request correction, updating or deletion of inaccurate, irrelevant, excessive, incomplete or misleading personal information;
Object to the processing of your personal information in certain circumstances;
Withdraw consent where we rely on consent to process your information;
Object to direct marketing communications; and
Lodge a complaint with the Information Regulator.
To exercise any of these rights, please email start@positioningpartners.co.za with the subject line “Privacy Request”. We may need to verify your identity before responding.
You may also submit a complaint to the Information Regulator:
Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
13. Children’s personal information
Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children without the appropriate consent of a parent or legal guardian.
If you believe that a child has provided us with personal information without the required consent, please contact us at start@positioningpartners.co.za so that we can take appropriate steps.
14. Third-party websites
Our Website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of these third parties. We encourage you to read their privacy policies before providing them with personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will be published on this Website, with the revised “Last updated” date.
We encourage you to review this Policy periodically.
16. Contact us
If you have questions about this Privacy Policy or how we process your personal information, please contact:
Positioning Partners (Pty) Ltd
Email: start@positioningpartners.co.za
Telephone: 011 568 0912
Website: www.positioningpartners.co.za
Business hours: Monday to Friday, 09:00 to 17:00 SAST